ANALYSIS/

Automation Arising

The new world of automation promises much, but opening it is a Pandora's box – full of the unknown. There is no doubt an appreciation to the bevy of jobs robots do more efficiently, be exposed to hazardous and dangerous environment, or simply to replace mundanity.

Contact the Author:

Dickson KOH
Managing Partner, Design & Engineering
Head, Urban and Infrastructures dickson@bayesrecruitment.com.sg


Where Should We Stand?

It is crucial to recognize the inherent value, unpredictability, and volatility tied to automation. More importantly, we must consider the potential consequences of over-relying on it. What was once a highly skilled workforce may now find itself displaced if automation is not carefully managed. Machines intended to replace mundane, repetitive tasks will require more workers to maintain their complex systems than were initially needed to perform the jobs themselves. In fact, the most automated plants often struggle with productivity rather than improving it. The true costs and potential pitfalls of automation are not always immediately evident, and its implementation can introduce new challenges, such as time delays, poor communication, and inefficiencies.

While technology that mimics human behavior raises concerns about job losses, what we have often overlooked is that companies embracing automation have not significantly reduced their workforce. Automation is not about replacement, but about transformation. It empowers individuals to oversee larger, more complex areas, enhancing the role of managers and decision-makers. By enabling management by exception, automation allows companies to handle vast volumes of items and customer interactions more efficiently. The essence of robotic automation is not displacement, but the aggregation and enhancement of work.

For leaders and human resources, the critical question is how to equip an aging workforce to adapt to evolving roles, and how to attract and train Millennials for jobs that will continue to evolve. Retention also remains a key challenge, with one-quarter of Millennials expecting to work for six different employers over the course of their careers. The once-familiar work landscape is shifting, and companies must keep pace with these changes.

The World Economic Forum highlights the growing demand for specialists in emerging technologies such as AI and Machine Learning, Big Data, Process Automation, Information Security, and Human-Machine Interaction. As technology becomes increasingly complex, the need for highly skilled engineers and system architects who can navigate these challenges is more critical than ever. These roles are not just emerging—they are essential to the future of business.

Within the coming years, Singapore alone will see a 55% increase in workforce aged 50 and beyond, translating to 40% of our country’s workforce: How must automation proactively complement this transitioning landscape?

Positioning Automation the Right Way

The workforce, policymakers, governments, and educational sectors must remain agile in the face of change and progress. The candidates and specialists tasked with engineering functions will be educated across a broad range of interdisciplinary fields and equipped to leverage complex system-modelling tools. However, this critical human capital—while often in demand—remains difficult to source and develop. Looking ahead, Singapore will see a 55% increase in workers aged 50 and above, making up 40% of the country's workforce. For context, economic powerhouses like China and India, home to large populations, will contribute approximately 40% of the world’s 2020 graduates. This global imbalance in workforce demographics creates a challenge for potential, underlining the urgent need for both reskilling and upskilling that must not be overlooked.

Automation, in its consistency and absence of human error, offers clear advantages, particularly in industries like precision engineering and corporate financial services, where consistency and compliance are paramount. In manufacturing and civil sectors, where precision is non-negotiable, human inconsistencies can result in compounded problems. When quality is central to a business’s value proposition, automation becomes not just desirable, but often essential, even if it doesn’t immediately reduce costs. However, an over-reliance on machines could leave companies ill-prepared for rapid change, while avoiding automation altogether can lead to lost opportunities and unfulfilled potential. A measured, gradual approach to automation will likely offer the most benefit, especially in light of an aging workforce and labor shortages.

Automation was introduced to address critical challenges of the future, but its integration must be approached thoughtfully. Introducing it too rapidly may risk losing valuable knowledge as employees face redundancy or feel alienated. The key lies in identifying and retaining those employees essential to re-engineering processes in the future. While automation plays an increasingly important role, niche technological talents and skilled workers are still needed to manage the systems effectively. The debate around robotic automation is complex, with arguments both for and against its implementation. One certainty remains: automation will not replace human workers—not yet, at least."

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